Frequently Asked Questions

SocialX360 is one workspace to plan, publish and measure your social media. Schedule posts to all your networks from a single composer, turn Instagram comments into automated DMs, write captions with the AI Assistant, and see how everything performs in Analytics.

Instagram, Facebook, TikTok, YouTube, X (Twitter) and LinkedIn. Each connected account is one channel.

Yes. Networks connect whichever account you are logged in to in your browser, so to add a second account, log in to it on the network first (or use a private window) and then choose Connect Channel on the Social Accounts page. You confirm the account before anything is connected: Facebook lists every Page you manage so you can tick the ones to add, and YouTube shows Google's account chooser.

Yes, the Free plan is free forever. It includes up to 3 channels, 10 scheduled posts per channel, 600 automated DMs a month, unlimited AI Assistant use and the last 7 days of analytics.

Yes. Select the accounts you want in the composer and SocialX360 creates one post per account. Open "Customize for each network" to tailor the caption or media for a network; if you connect two accounts on the same network, they share that network's version.

It depends on the network: Instagram takes up to 10 items in a carousel (a Post can mix images with one video; a Reel is one video and a Story is one image or video), Facebook up to 10, X up to 4, LinkedIn up to 20, TikTok either one video or up to 35 images, and YouTube one video. The composer only sends each network what it can publish.

X's rules forbid posting the same content from several accounts, so each post can go to one X account. You can still publish it to your other networks at the same time.

SocialX360 retries automatically several times, waiting a little longer between attempts, which covers most temporary problems on the network's side. If it still can't publish, the post is marked as failed so you can check the account connection and try again.

No. The AI Assistant is unlimited on every plan, including Free. It can write a caption from a prompt, or rephrase, shorten, expand, or make your text more casual or formal, and keeps the result within the caption limit of the networks you are posting to.

Create a DM rule with the keywords to watch for. When someone comments one of them on your post or reel, SocialX360 sends them a direct message automatically, and can post a public reply to their comment too. Paid plans can also ask people to follow you or share their email before the DM goes out.

DM automation currently works with Instagram accounts. Publishing and analytics work on every supported network.

Free includes 600 automated DMs a month, Essentials 5,000 and Team 25,000. The allowance is shared by all your channels and resets on the 1st of each month.

We warn you by email and in the app when you've used 80% of your monthly DMs. If you run out, automated DMs pause until your allowance resets on the 1st, while publishing, your inbox and manual replies keep working. On Essentials and Team you can buy 5,000 extra DMs for $10 to keep going. We never charge you for extra DMs automatically.

Yes. Anyone who replies STOP is unsubscribed and your DM rules skip them until they reply START. You can also unsubscribe a contact yourself from the Contacts page.

On the Free plan, automated DMs include a short "Powered by SocialX360" line. Essentials and Team remove it.

Paid plans are priced per channel, and a channel is one connected social account. For example, 3 Instagram accounts and 2 TikTok accounts are 5 channels. Paying yearly saves about 20%.

Essentials and Team start with a 14-day free trial. You add a card at checkout, but you aren't charged until the trial ends, and cancelling before then costs nothing.

Yes. Upgrade, downgrade, add or remove channels, or cancel from Settings → Billing. Plan and channel changes are prorated automatically. When you cancel, you keep your plan until the end of the period you've paid for, then move to Free.

We don't refund partial billing periods. If you downgrade or remove channels partway through a period, the unused time is credited to your next invoice.

Free shows and exports the last 7 days. Essentials and Team show your full history, with CSV and PDF reports.

The tokens that connect your social accounts are encrypted at rest with AES-256. Two-factor authentication is available on every plan, we email you when someone signs in from a new device, and an account is locked for 15 minutes after 5 failed sign-in attempts.

The Team plan includes unlimited team members, with access levels for each person and approval workflows so posts can be reviewed before they go out.

Go to Settings → Profile → Delete account. Your account closes straight away, a paid plan is cancelled, our access to your connected channels is removed and your data is permanently deleted within 30 days. For a copy of your data, email support@socialx360.com from your account's email address.

Send us a message from the Contact page and we'll get back to you, usually within 24 hours on business days.