Last updated: October 1, 2026
These Terms and Conditions ("Terms") are an agreement between you and Gupta Technology LLC, a company based in New Jersey, United States, which operates SocialX360 ("SocialX360", "we", "us"). They govern your use of the SocialX360 website and web application (the "Service").
By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service. Section 22 requires most disputes to be resolved by individual arbitration and waives class actions, unless you opt out as it describes.
You must be at least 18 years old and able to form a binding contract. If you use the Service for a company or other organisation, you confirm that you have authority to accept these Terms for it, and "you" includes that organisation.
SocialX360 lets you:
The person who owns a workspace is responsible for it, for its subscription, and for who they invite. Members can see and act on the workspace's channels and content according to the role they are given.
If you manage social accounts for a client, such as an agency or freelancer, you confirm that the client has authorised you to connect and manage those accounts through SocialX360, and you remain responsible to us for that use.
You can connect only accounts you own or are authorised to manage. When you connect one, you allow us to access it and act on it as needed to provide the features you use, as described in our Privacy Policy.
Each network has its own terms, which apply to your use of it through SocialX360. You agree to follow them, including Meta's Terms, Platform Terms and Community Guidelines for Facebook and Instagram, the YouTube Terms of Service, and the terms of TikTok, X and LinkedIn. We may limit or change features to stay within those rules; for example, X allows one X account per post, and automated messages can only be sent within Meta's messaging window.
We do not control the networks and are not responsible for their availability, for changes to their APIs or rules, or for their decisions to remove content or to restrict, suspend or ban your accounts.
You decide whom your automations message and what they say, and you are responsible for that. When you use comment and DM automation or the Inbox, you agree to:
We process your audience's information for you, as described in our Privacy Policy. You will indemnify us, as described in section 21, for claims caused by messages you send through the Service.
The AI Assistant writes and rewrites captions using a third-party AI provider (OpenAI). AI output can be inaccurate, repetitive or similar to content written for others, so review and edit it before you publish. You are responsible for what you publish. To the extent we have any rights in the output, you own it. Do not enter personal or sensitive information about other people into the AI Assistant.
You agree not to use the Service to:
We may remove content, pause automations, or suspend or close accounts that break these rules.
You keep ownership of the content you create, upload or publish through the Service. You give us a worldwide, non-exclusive, royalty-free licence to host, store, copy, process, adapt (for example, resizing media for each network), transmit and publish it, only as needed to provide and improve the Service for you. This licence ends when your content is deleted from the Service, except for copies already published to a network at your request.
You confirm that you have all rights needed for your content and that it does not break these Terms or any law.
The Service, including its software, design and branding, belongs to Gupta Technology LLC and is protected by intellectual property laws. We give you a limited, non-exclusive, non-transferable, revocable right to use the Service under these Terms. If you send us ideas or feedback, we may use them freely without paying you or owing you anything.
You can cancel at any time in Settings → Billing. You keep your plan until the end of the period you have paid for, and then move to the Free plan.
Payments are non-refundable and we do not refund partial billing periods, except where the law requires a refund or where we end the Service for a reason other than your breach of these Terms. Deleting your account cancels a paid plan immediately, without a refund for the rest of the period.
Each plan has limits, such as the number of channels, posts and automated DMs per calendar month, shown on our pricing page. Automated DMs come from one monthly pool shared by all your channels. When the pool is used up, automated DMs pause until the 1st of the next month or until you add more; you are never charged automatically for going over a limit.
On paid plans you can buy extra DMs (currently 5,000 for $10). Extra DMs can be used until the end of the calendar month in which you buy them, cannot be transferred, and are non-refundable. We may also apply rate limits to protect the Service and to follow the networks' limits.
The Service relies on third-party services, such as the social networks, Stripe and our AI provider. Their terms apply to your use of them, and we are not responsible for their services, content or availability.
Our Privacy Policy explains how we collect and use personal information, including the information about your audience that we process for you.
We keep the content of your account confidential and access it only to provide the Service, to give you support you ask for, for security, or when the law requires. If we give you non-public information about the Service, such as features in testing, keep it confidential.
We work to keep the Service available but do not guarantee uninterrupted access; it may be unavailable for maintenance, updates or reasons outside our control, including outages at the networks. We may add, change or remove features. If we remove a major feature of a paid plan, we will tell you in advance where we reasonably can.
You can stop using the Service at any time and delete your account in Settings → Profile → Delete account. We may suspend or close your account, with notice where reasonable, if you break these Terms, fail to pay, use the Service fraudulently or illegally, put the Service or other users at risk, or if a network or the law requires it. If you are banned, you may not create another account.
When your account is closed, your right to use the Service ends, scheduled posts and automations stop, and we delete your data as our Privacy Policy describes (within 30 days of account deletion). Sections that by their nature should continue, including 10, 11 and 13 and 20 to 26, survive.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT THE LAW ALLOWS, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT POSTS OR MESSAGES WILL BE DELIVERED, OR THAT YOU WILL GET ANY PARTICULAR RESULTS, SUCH AS FOLLOWERS, ENGAGEMENT OR SALES.
TO THE FULLEST EXTENT THE LAW ALLOWS, NEITHER WE NOR OUR OFFICERS, EMPLOYEES OR SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL OR BUSINESS OPPORTUNITIES. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF $100 OR THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. Some places do not allow these limits, so they may not all apply to you.
You will defend, indemnify and hold harmless Gupta Technology LLC and its officers, employees and agents from claims, damages, losses and expenses (including reasonable legal fees) arising from your content, the messages you send through the Service, your use of the Service, or your breach of these Terms or of the law.
Talk to us first. Before starting a claim, email support@socialx360.com with a description of the dispute. We will try to resolve it informally within 60 days.
Arbitration. If we cannot, any dispute arising from these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its applicable rules, by video conference or in New Jersey. Either of us may instead bring an individual claim in small claims court, and either of us may ask a court to stop infringement or misuse of intellectual property.
No class actions. Claims may be brought only individually, not as a plaintiff or class member in any class, collective or representative proceeding.
Opting out. You can opt out of this section within 30 days of first accepting these Terms by emailing support@socialx360.com with the subject "Arbitration opt-out" and the email address of your account. If you live in the EEA or the UK, this section does not take away your right to bring a claim in your local courts under mandatory consumer law.
These Terms are governed by the laws of the State of New Jersey, United States, without regard to its conflict of law rules. Subject to section 22, the state and federal courts located in New Jersey have exclusive jurisdiction, and you and we agree to their jurisdiction.
If you believe content on the Service infringes your copyright, email support@socialx360.com with the subject "Copyright notice", including:
We remove infringing material and close the accounts of repeat infringers where appropriate.
We may update these Terms. We will post the new version here and update the "Last updated" date, and for material changes we will tell you by email or in the Service at least 30 days before they take effect. If you keep using the Service after that, you accept the new Terms; if you don't agree, cancel and delete your account before then.
For questions about these Terms, please contact us:
Company: Gupta Technology LLC (operator of SocialX360)
Email: support@socialx360.com
Address: Gupta Technology LLC, New Jersey, United States
Contact Form: Visit our contact page