Privacy Policy

Introduction

At SocialX360, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social media management platform. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the platform.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name, email address, and contact information
• Account credentials (username and password)
• Payment and billing information
• Profile information and preferences
• Communications with our support team

Social Media Account Information

When you connect your social media accounts to SocialX360, we collect:

• OAuth access tokens and refresh tokens (encrypted)
• Account profile information (username, profile picture, follower count)
• Content you create and schedule through our platform
• Analytics and engagement metrics from your connected accounts
• Direct messages and comments (only when using DM automation features)

Usage Information

We automatically collect certain information about your device and how you interact with our platform:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Log data (access times, error logs, performance data)
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your transactions and manage your subscriptions
• Schedule and publish content to your connected social media accounts
• Automate direct messages and engagement based on your configured rules
• Generate analytics and insights about your social media performance
• Provide AI-powered content suggestions and optimization
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms of service

Data Security

We implement industry-standard security measures to protect your information:

• All data is encrypted in transit using TLS/SSL
• OAuth tokens are encrypted at rest using AES-256 encryption
• Passwords are hashed using bcrypt with salt
• Regular security audits and penetration testing
• Access controls and authentication for all systems
• Secure data centers with physical security measures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Social Media Platforms: We share content and engagement data with connected platforms (Instagram, Facebook, TikTok, etc.) as necessary to provide our services
• Service Providers: We work with third-party service providers for payment processing (Stripe), email delivery (SendGrid), cloud storage (AWS), and AI services (OpenAI, Anthropic)
• Team Members: If you use our team collaboration features, certain information may be shared with other members of your workspace
• Legal Requirements: We may disclose information if required by law, court order, or government request
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Portability: Export your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications
• Disconnect: Remove connected social media accounts at any time

To exercise these rights, please contact us at privacy@SocialX360.com or through your account settings.

Data Retention

We retain your information for as long as your account is active or as needed to provide services. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal, regulatory, or security purposes. Backup copies may persist for up to 90 days.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your session and keep you logged in
• Remember your preferences and settings
• Analyze usage patterns and improve our services
• Provide personalized content and recommendations

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our platform.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: